Patient Care Call Center Specialist

Spire Orthopedic Partners; Tyngsborough (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic environment

Diverse practitioner network

Broad infrastructure tools and program

Competitive compensation

Generous PTO

Benefits package: health, dental, VIsn

Job summary

Spire Orthopedic Partners is seeking a medical office receptionist to manage patient calls, route messages, and support providers in a busy practice environment. You will gather information, transfer calls to the right department, and enter documents into the EMR with accuracy.

A focus on patient service and professional conduct is essential. Requirements include a high school diploma or GED and 1 year of medical office exposure; HIPAA knowledge and familiarity with EMR systems like

Qualifications

• High School diploma or GED required.
• One-year medical office experience preferred.

Responsibilities

• Manage calls from patients requiring medical care and provide / gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Skills

Strong communication skills

Customer service experience

Problem-solving skills

Professional etiquette

Telephone protocol

Windows-based software

Professional representation

Education

High School diploma or GED

Tools

Athena/Centricity

Medi-Tech

Job description

Spire Orthopedic Partners is seeking a medical office receptionist to manage patient calls, route messages, and support providers in a busy practice environment. You will gather information, transfer calls to the right department, and enter documents into the EMR with accuracy.

A focus on patient service and professional conduct is essential. Requirements include a high school diploma or GED and 1 year of medical office exposure; HIPAA knowledge and familiarity with EMR systems like