Patient Care Call Center Specialist

ORTHOPAEDIC SURGICAL ASSOCIATES OF LOWELL P C; North Chelmsford (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Generous PTO

Benefits package

Job summary

Spire Orthopedic Partners is seeking a courteous medical office receptionist to support patient communications and daily front-desk operations. You will manage calls, take electronic messages, screen and transfer to the appropriate care team, and document intake in the EMR system.

Ideal candidates have a High School diploma, at least one year in a medical office, familiarity with HIPAA, and strong customer service and communication skills.

Qualifications

• High School diploma or GED.
• One-year medical office experience.
• HIPAA and other Insurance regulations, policies, and procedures.
• Medical office procedures, policies and practices and medical terminology, telephone protocol and professional etiquette.
• Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
• Strong communication skills, verbal and written.
• Extensive customer service experience.
• Computer skills, proficient with Windows-based software.
• Strong problem-solving skills.
• Ability to represent our organization in a professional manner.

Responsibilities

• Manage calls from patients requiring medical care and provide/gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Skills

Strong communication

Customer service experience

Problem solving

Professional etiquette

Computer skills

Education

High School diploma or GED

Tools

Athena/Centricity

Medi-Tech

Job description

Spire Orthopedic Partners is seeking a courteous medical office receptionist to support patient communications and daily front-desk operations. You will manage calls, take electronic messages, screen and transfer to the appropriate care team, and document intake in the EMR system.

Ideal candidates have a High School diploma, at least one year in a medical office, familiarity with HIPAA, and strong customer service and communication skills.