Call Center Agent

Spire Orthopedic Partners; Tyngsborough (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic environment

Diverse practitioner network

Broad infrastructure tools and program

Competitive compensation

Generous PTO

Benefits package: health, dental, VIsn

Job summary

Spire Orthopedic Partners is seeking a medical office receptionist to manage patient calls, route messages, and support providers in a busy practice environment. You will gather information, transfer calls to the right department, and enter documents into the EMR with accuracy.

A focus on patient service and professional conduct is essential. Requirements include a high school diploma or GED and 1 year of medical office exposure; HIPAA knowledge and familiarity with EMR systems like

Qualifications

• High School diploma or GED required.
• One-year medical office experience preferred.

Responsibilities

• Manage calls from patients requiring medical care and provide / gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Skills

Strong communication skills

Customer service experience

Problem-solving skills

Professional etiquette

Telephone protocol

Windows-based software

Professional representation

Education

High School diploma or GED

Tools

Athena/Centricity

Medi-Tech

Job description

Who We Are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Responsibilities/Duties:

What you’ll do:

• Manage calls from patients requiring medical care and provide / gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Qualifications

Who you are:

Qualifications:

• High School diploma or GED.
• One-year medical office experience. Health care receptionist or call center experience preferred.
• HIPAA and other Insurance regulations, policies, and procedures
• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
• Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
• Strong communication skills, verbal and written.
• Extensive customer service experience.
• Computer skills, being proficient with Windows based software.
• Strong problem-solving skills.
• Ability to represent our organization in a professional manner.

What We Offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).