Call Center Representative

Pacificfertility; Tomball (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Free employee health care

Fertility benefits

Paid parental leave

PTO & holidays

401(k) plan

HSA contributions

Referral program

Education reimbursement

EAP support

Job summary

Pacificfertility is seeking a Call Center Representative to deliver compassionate patient communications via inbound and outbound calls and emails, ensuring a superior patient experience. You will log interactions in the EMR and coordinate with clinical teams.

Hours are 7:45am - 5:00pm, Monday - Friday. The role requires a high school diploma and at least two years in medical admin or call center work, with bilingual Spanish a plus.

Qualifications

• High School Diploma is required.
• Two years medical administrative or call center experience required.
• EMR experience preferred.
• Bilingual Spanish a plus!

Responsibilities

• Provide excellent service via inbound/outbound calls, emails, and chat.
• Document all patient interactions in the EMR system daily.
• Monitor and respond to voicemails and emails within a 2-hour window.
• Assess caller needs to provide appropriate referrals or information with empathy.
• Manage high call volume efficiently, ensuring timely responses.
• Adhere to department scheduling and availability guidelines.
• Collect and update patient demographics and insurance details.
• Communicate regularly with facility staff, including physicians and clinical teams.
• Support multiple facilities and providers through cross-training.

Skills

Excellent communication

Empathy

Bilingual Spanish

Team collaboration

Education

High School Diploma

Tools

EMR software

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Call Center Representative

• Posted on November 3, 2026

Locations

Showing 1 location

Aspire HFI - Tomball 610 Lawrence Street Tomball, TX 77375, USA

• On-site
• Administrative
• Full-Time
• Requisition #: CALLC005264

Description

Our Call Center Representative will be responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email, with the focus on always providing the best possible patient experience. This position handles all established patient incoming calls, scheduling, and phone triage.

Hours: 7:45am - 5:00pm, Monday - Friday

Responsibilities of the role:

Provide excellent service via inbound/outbound calls, emails, and chat.

Document all patient interactions in the Electronic Medical Records (EMR) system daily.

Monitor and respond to voicemails and emails within a 2-hour window.

Assess caller needs to provide appropriate referrals or information with empathy.

Manage high call volume efficiently, ensuring timely responses.

Adhere to department scheduling and availability guidelines.

Collect and update patient demographics and insurance details.

Communicate regularly with facility staff, including physicians and clinical teams.

Support multiple facilities and providers through cross-training.

Education/Experience:

• High School Diploma is required.
• Two years medical administrative or call center experience required.
• EMR experience preferred.
• Bilingual Spanish a plus!

Why You'll Love Working Here – Our Amazing Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is available.
• Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
• Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
• Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
• Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
• Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
• Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
• Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
• Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
• Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
• Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.