Call Center Representative – Park Medical, Southfield

McLaren Health Care; Southfield (MI); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

McLaren Health Care is seeking a Call Center Representative to handle incoming and outgoing calls with a friendly, professional approach. The role emphasizes resolving patient inquiries efficiently and with compassionate service, while adhering to call center metrics and using standard software and scripts.

The position requires a High School Diploma or GED and at least 6 months of Patient Access, medical billing, or customer service experience.

Formación

• Active listening and clear communication required.
• Strong customer service orientation and empathy.
• Ability to follow scripts and use systems to resolve issues.

Responsabilidades

• Answer and/or make calls to patients to address their needs and concerns.
• Practice active listening, confirm information, and diffuse tense calls when needed.
• Meet or exceed call center metrics while maintaining quality service.
• Resolve inquiries during calls; use communications center messages only when necessary.
• Use software, databases, scripts, and tools to support service.

Conocimientos

Active listening

Customer service

Communication skills

Problem solving

Educación

High School Diploma or GED

Descripción del empleo

Position Summary: The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required.

Essential Functions and Responsibilities:

• Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service.
• Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary.
• Utilize software, databases, scripts, and tools appropriately.

Required:

• High School Diploma or GED
• Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience

Additional Information

• Schedule: Full-time
• Daily Work Times: 8:00am – 5:00pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No