Patient Access & Benefits Navigator

AssistRx, Inc.; Florida; Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short

Short-term disability insurance

Résumé du poste

AssistRx, Inc. is seeking a Patient Access Specialist in Florida to support patients through benefit investigations, program introductions, and data entry into the system.

You will navigate insurance questions, contact insurers, and advise healthcare providers and patients on benefits while addressing access barriers. Responsibilities include inbound/outbound calls, gathering patient data, reviewing benefits, documenting call details in the patient data system, and following up with pharmacies.

Qualifications

• AA or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience
• Computer skills: Microsoft Office Suite
• 2 to 4 years of benefit investigation involving the analysis and interpretation of insurance coverage preferred
• 2 to 4 years of experience interacting with healthcare providers regarding health insurance plan requirements preferred
• Pharmacy background/call center/health insurance or MD office experience preferred
• Exposure to enrollment, pre-assessment & benefits processes preferred
• PartD claim experience preferred

Responsabilités

• Answers inbound calls and makes outbound calls to introduce services
• Gathers patient data, addresses the needs of the patient and reviews insurance benefits
• Records the call details in patient data system
• Contacts insurers for verification of benefits
• Handles difficult patient situations when they arise
• Conducts follow-up with pharmacies
• Performs other related duties as assigned by management
• Identify and report adverse events pursuant to program requirements
• Identify, document, and report safety information
• May need to take and receive calls

Connaissances

Customer service

Communication skills

Data entry

Microsoft Office Suite

Formation

Associate degree (AA) or equivalent

Outils

Microsoft Office Suite

Description du poste

AssistRx, Inc. is seeking a Patient Access Specialist in Florida to support patients through benefit investigations, program introductions, and data entry into the system.

You will navigate insurance questions, contact insurers, and advise healthcare providers and patients on benefits while addressing access barriers. Responsibilities include inbound/outbound calls, gathering patient data, reviewing benefits, documenting call details in the patient data system, and following up with pharmacies.