Patient Access Concierge - Empathy-Driven Support

ConnectiveRx; Hanover Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Generous PTO

Job summary

ConnectiveRx is seeking a Patient Support Specialist to assist patients, physicians, and pharmacies with access to care for prescription medications. The role emphasizes empathy, clear communication, and adherence support within a concierge service team.

Responsibilities include handling calls, coordinating with internal teams, and ensuring a smooth patient experience from information to reimbursement and access to therapies.

Qualifications

• Experience in a high-volume health care contact center is preferred.
• Knowledge of pharmacy benefits and medical billing is a plus.
• Fluency in English; Spanish a plus.

Responsibilities

• Handle inbound/outbound calls from patients, physicians, and pharmacies to facilitate access to care.
• Provide empathy-driven support for copay assistance programs and reimbursement needs.
• Escalate issues to Program Management or IT as needed and assist with other duties.

Skills

Call Center metrics

Pharmacy benefits knowledge

Healthcare billing knowledge

Spanish language ability

High School diploma or GED

Healthcare case management experience

Experience with Third-Party systems

Call Center software (Five9/In-Contact

Education

High School diploma or GED

Tools

Five9

In-Contact

Job description

ConnectiveRx is seeking a Patient Support Specialist to assist patients, physicians, and pharmacies with access to care for prescription medications. The role emphasizes empathy, clear communication, and adherence support within a concierge service team.

Responsibilities include handling calls, coordinating with internal teams, and ensuring a smooth patient experience from information to reimbursement and access to therapies.