Patient Access Concierge Specialist

ConnectiveRx; Pittsburgh (Allegheny County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Generous PTO & holidays

Job summary

ConnectiveRx is seeking a Patient Support Specialist to assist patients, physicians, and pharmacies with program information, eligibility, reimbursement support, and access to care for prescription medications.

The role emphasizes empathy, strong communication, and familiarity with payer processes. On-site position with comprehensive benefits and PTO; it includes opportunities for professional growth in a team-focused environment.

Qualifications

• Must have strong communication and empathy to support patients.
• Understanding of pharmacy benefits, health care insurance, and billing is a plus.
• Experience in a high-volume health care contact center is preferred.

Responsibilities

• Respond to inbound/outbound calls from patients, physicians and pharmacies to support access to care and reimbursement needs.
• Escalate complex issues to Program Management or IT as needed to resolve problems.
• Perform other duties as assigned.

Skills

Customer empathy

Bilingual English/Spanish

Phone-based support

Healthcare knowledge

Education

High School or GED

Tools

Five9/InContact

SelectRx/Pro-Care

Job description

ConnectiveRx is seeking a Patient Support Specialist to assist patients, physicians, and pharmacies with program information, eligibility, reimbursement support, and access to care for prescription medications.

The role emphasizes empathy, strong communication, and familiarity with payer processes. On-site position with comprehensive benefits and PTO; it includes opportunities for professional growth in a team-focused environment.