Patient Care & Billing Specialist

East Tennessee Children's Hospital; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

East Tennessee Children's Hospital is seeking a patient-friendly administrative assistant to greet families, collect and verify information for encounters and billing. The role supports claims processing, scheduling, and chart preparation in a fast-paced pediatric environment.

Ideal candidates have 1-2 years in a medical office, strong typing skills, and a commitment to confidentiality while serving patients and families with courtesy and professionalism.

Qualifications

• High School diploma or GED required; associate degree preferred.
• 1-2 years in Medical Office setting preferred.
• Ability to communicate effectively and maintain confidentiality.
• Proficiency in typing and office software.

Responsibilities

• Answers incoming calls courteously and routes messages accurately.
• Opens mail, retrieves patient charts, and prepares new records.
• Assists families with paperwork for patient files and billing.
• Registers new patients and updates scheduling in the system.
• Schedules follow-up appointments and collects required information for claims.
• Reviews procedure/diagnosis codes and assists with denial handling as needed.
• Maintains patient privacy and a professional, courteous demeanor.

Skills

Multi-tasking

Typing

Filing

Troubleshooting

Education

High School Diploma/GED

Associates Degree Preferred

Job description

East Tennessee Children's Hospital is seeking a patient-friendly administrative assistant to greet families, collect and verify information for encounters and billing. The role supports claims processing, scheduling, and chart preparation in a fast-paced pediatric environment.

Ideal candidates have 1-2 years in a medical office, strong typing skills, and a commitment to confidentiality while serving patients and families with courtesy and professionalism.