Pediatric Patient Access & Billing Specialist

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a billing/office support specialist to greet patients and gather information for encounters and billing outcomes.

The role supports claim reviews, daily financial reporting, and coordination with the Billing Office. Applies confidentiality, assists with scheduling, and acts as point of contact in the absence of the Practice Manager or Administrative Lead.

Qualifications

• High School diploma or GED required; associate degree preferred or equivalent work experience.
• 1–2 years in a medical office setting preferred.
• Ability to multi-task and maintain confidentiality in a busy environment.
• Efficient typing, filing and troubleshooting skills.

Responsibilities

• Answers incoming telephone calls courteously and helps with inquiries or directs to appropriate contact.
• Opens, routes mail and retrieves patient charts before visits.
• Registers new patients and updates scheduling and subscriber information.
• Balances end-of-day financials and collects deductibles and self-pays.
• Reviews procedure and diagnosis codes; assists with claim reviews and denials.
• Serves as contact in absence of Manager/Lead and maintains professional environment.
• Works with Practice Manager to improve billing accuracy and reimbursement.

Skills

Multi-tasking

Customer service

Communication

Confidentiality

Typing

Problem solving

Education

High School Diploma/GED

Associates degree preferred

Job description

Dolly Parton Children’s Hospital is seeking a billing/office support specialist to greet patients and gather information for encounters and billing outcomes.

The role supports claim reviews, daily financial reporting, and coordination with the Billing Office. Applies confidentiality, assists with scheduling, and acts as point of contact in the absence of the Practice Manager or Administrative Lead.