Patient Care & Billing Advocate

CVS Health Corporation; Lansing (MI); Remote; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking an Inbound Patient Account Services Specialist in Michigan to advocate for patients and provide top-tier customer service. You will help resolve billing questions, document interactions, and support reimbursement workflows in a collaborative team setting.

Responsibilities include handling complex billing steps, engaging with patients respectfully, and meeting call-center metrics while using Revenue Cycle systems for accurate updates.

Qualifications

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday).

Responsibilities

• Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient's journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across CVS Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Skills

Customer service

Communication

Teamwork

Empathy

Time management

Education

High-school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

CVS Health Corporation is seeking an Inbound Patient Account Services Specialist in Michigan to advocate for patients and provide top-tier customer service. You will help resolve billing questions, document interactions, and support reimbursement workflows in a collaborative team setting.

Responsibilities include handling complex billing steps, engaging with patients respectfully, and meeting call-center metrics while using Revenue Cycle systems for accurate updates.