Inbound Patient Account Services Coordinator (Remote)

CVS Health Corporation; Lansing (MI); Teletrabalho; USD 23 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus eligibility

Comprehensive benefits package

Resumo da oferta

CVS Health Corporation in Michigan is seeking an Inbound Patient Account Services Specialist to advocate for patients and deliver We Care by resolving billing questions and guiding patients from order to reimbursement.

You will provide high‑level customer service, document interactions in Revenue Cycle systems, help determine eligibility for payment plans, and collaborate with CVS Specialty teams to ensure timely billing and empathetic support.

Qualificações

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years using Word, Outlook and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including shifts 8:00am-8:00pm EST (Mon-Fri).

Responsabilidades

• Develop a deep understanding of CVS Specialty processes and how customer service impacts the patient journey from order to reimbursement.
• Help patients navigate complex billing and reimbursement processes for timely billing and reimbursement.
• Build trusting relationships with patients through meaningful conversations.
• Manage difficult or emotional situations, respond promptly to patient needs with empathy and urgency.
• Document each interaction accurately in the Revenue Cycle system.
• Record, review, and follow up to resolve patient concerns.
• Assess patient information to determine eligibility for payment plans.
• Meet call centre metrics including call volume and call quality.
• Liaise with other CVS Specialty departments using technology.
• Demonstrate an outgoing, professional, caring presence over the telephone.

Conhecimentos

Healthcare billing

Customer service

Microsoft Word

Microsoft Outlook

Microsoft Excel

Teamwork

Formação académica

High School diploma or GED

Ferramentas

Revenue Cycle systems

Descrição da oferta de emprego

Position Summary

An Inbound Patient Account Services Specialist advocates for the patient and portrays “We Care” by taking a hands‑on approach to help people on their path to better health. In this role, an Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Key Responsibilities

• Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow‑up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call centre metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across CVS Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Required Qualifications

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including but not limited to 8‑hour work shifts from 8:00am - 8:00pm EST (Monday – Friday).

Preferred Qualifications

• 1 year experience in healthcare billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.

Education

• Verifiable High‑school diploma or GED required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits for Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.