Inbound Patient Billing Specialist — Caring Support

CVS Health Corporation; Lansing (MI); Remote; USD 23,000 - 39,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits package

Job summary

CVS Health Corporation in Michigan is seeking an Inbound Patient Account Services Specialist to advocate for patients and deliver We Care by resolving billing questions and guiding patients from order to reimbursement.

You will provide high‑level customer service, document interactions in Revenue Cycle systems, help determine eligibility for payment plans, and collaborate with CVS Specialty teams to ensure timely billing and empathetic support.

Qualifications

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years using Word, Outlook and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including shifts 8:00am-8:00pm EST (Mon-Fri).

Responsibilities

• Develop a deep understanding of CVS Specialty processes and how customer service impacts the patient journey from order to reimbursement.
• Help patients navigate complex billing and reimbursement processes for timely billing and reimbursement.
• Build trusting relationships with patients through meaningful conversations.
• Manage difficult or emotional situations, respond promptly to patient needs with empathy and urgency.
• Document each interaction accurately in the Revenue Cycle system.
• Record, review, and follow up to resolve patient concerns.
• Assess patient information to determine eligibility for payment plans.
• Meet call centre metrics including call volume and call quality.
• Liaise with other CVS Specialty departments using technology.
• Demonstrate an outgoing, professional, caring presence over the telephone.

Skills

Healthcare billing

Customer service

Microsoft Word

Microsoft Outlook

Microsoft Excel

Teamwork

Education

High School diploma or GED

Tools

Revenue Cycle systems

Job description

CVS Health Corporation in Michigan is seeking an Inbound Patient Account Services Specialist to advocate for patients and deliver We Care by resolving billing questions and guiding patients from order to reimbursement.

You will provide high‑level customer service, document interactions in Revenue Cycle systems, help determine eligibility for payment plans, and collaborate with CVS Specialty teams to ensure timely billing and empathetic support.