Patient Care Advisor - In-Office Support

Accendra Health; Chester (WV); On-site; USD 28,000 - 30,000; Full time

Job summary

Accendra Health is hiring for an in-office Customer Service Representative to educate patients on products and services, process orders, and address concerns. The role emphasizes delivering a positive patient experience and meeting KPIs through effective communication and order entry across multiple platforms.

The position is on-site, Monday–Friday with typical business hours. Candidates should have a high school diploma and 1–2 years in customer service; call center experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Call center experience is a plus.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools to assist in order entry and service patients.
• Provide product knowledge of Byram therapies to patients.

Skills

Customer service

Communication skills

MS Office proficiency

Call center experience

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

CRM software

Job description

Accendra Health is hiring for an in-office Customer Service Representative to educate patients on products and services, process orders, and address concerns. The role emphasizes delivering a positive patient experience and meeting KPIs through effective communication and order entry across multiple platforms.

The position is on-site, Monday–Friday with typical business hours. Candidates should have a high school diploma and 1–2 years in customer service; call center experience is preferred.