PATIENT CARE ASSOCIATE - FRONT DESK

Callen-Lorde Community Health Center; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Callen-Lorde Community Health Center in Bronx, NY is seeking a Patient Care Associate to manage a high-volume front desk, answer calls, schedule appointments, and assist patients with their healthcare needs.

The role is full-time and onsite with evening hours and rotating Saturdays, offering a comprehensive benefits package and opportunities to support LGBTQ+ communities.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical service environment preferred.
• Knowledge of Federal & NY State patient privacy regulations a plus.

Responsibilities

• Greet patients and visitors.
• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
• Assist with patient registration, including collecting and verifying billing and payment information.
• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
• Handle patient inquiries and direct them to appropriate resources or staff members.
• Ensure the front desk and waiting areas are clean, organized, and welcoming.

Skills

Attention to detail

Customer service

Calm under pressure

Multi-tasking

Mission alignment

Education

High school diploma

Job description

Job Details

• Job Location: Callen-Lorde Community Health Center - Bronx - Bronx, NY 10451
• Position Type: Full Time
• Education Level: High School
• Salary Range: $25.00 - $25.00 Hourly
• Travel Percentage: Up to 25%
• Job Shift: Any
• Job Category: Admin - Clerical

About Us

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role

Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.

Key Responsibilities

• Greet patients and visitors with a courteous, patient, and professional demeanor.
• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
• Assist with patient registration, including collecting and verifying billing and payment information.
• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
• Handle patient inquiries and direct them to appropriate resources or staff members.
• Ensure the front desk and waiting areas are clean, organized, and welcoming.

Work Schedule

This is a full-time, onsite role with evening hours and rotating Saturdays.

Benefits

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

QualificationsEducation, Experience

• High school diploma or equivalent required
• Experience in a medical service environment, specifically with front desk activities preferred
• Knowledge of Federal & NY State patient privacy regulations/laws a plus

Desired Characteristics, Skills

• Excellent attention to detail
• Strong customer service skills
• Ability to remain calm, focused, and helpful under stress
• Ability to multi-task
• Commitment to the mission of Callen-Lorde