SUPERVISOR OF OPERATIONS - BROOKLYN

Callen--lorde; New York (NY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

No-cost life insurance

Short- and long-term disability

Flexible Spending Account

Tuition Assistance

Commuter benefits

Generous paid time off

403B retirement plan

Job summary

Callen-Lorde Community Health Center is seeking a Supervisor of Operations for our Brooklyn site. You will lead the Patient Care Associate team, coordinate scheduling, payroll, and training, and partner with site leadership to ensure smooth administrative and financial processes in a healthcare setting.

You will supervise staff, support recruitment, manage front desk services, insurance verification, and billing cycles, while contributing to DEI initiatives and a patient-centered culture.

Qualifications

• Bachelor's degree strongly preferred.
• Experience supervising staff in a healthcare setting preferred.
• Experience with front desk and customer service.

Responsibilities

• Oversee Patient Care Associate functions including scheduling, staffing, payroll, and training.
• Provide supervision, attendance monitoring, performance reviews and feedback.
• Oversee insurance verification and front-end billing processes.
• Assist in recruitment for Patient Care Associates.
• Collaborate with management to address operational issues and improve processes.

Skills

Supervisory experience

Staff management

Patient scheduling

Payroll

Front desk services

Communication

Bilingual (English/Spanish)

Electronic Medical Record (EMR)

Spreadsheet skills

Education

Bachelor's degree preferred

Tools

EMR systems

Microsoft Excel

Job description

About Us:Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.Our Mission:Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.About the Role:We are seeking a dedicated Supervisor of Operations to join our Brooklyn dynamic team at Callen-Lorde Community Health Center. The Supervisor will play a crucial role as a key member of the Brooklyn leadership team, providing direct support to ensure the smooth and efficient operation of administrative functions in our Brooklyn site. Collaborating closely with management, medical providers, and patient accounts, the Supervisor will oversee various aspects of patient care administration, staff management, and financial processes.Key Responsibilities:As a Supervisor of Operations, your responsibilities will include:Partner with the site leadership team to oversee Patient Care Associate (PCA) functions, including patient scheduling, staffing, payroll, and department training support.Provide supervision, including monitoring attendance, conducting performance reviews, and offering feedback to staff. Support template management.Support financial aspects of the PCA role, including insurance verification, front-end billing cycle, and income-based discount screening.Oversee related support functions such as supply ordering, payables approval, staff scheduling, accommodation processing, patient concern resolution, and Metrocard program oversight.Regularly communicate with other Supervisors of Operations to resolve operational issues.Participate in work groups or Performance Improvement Teams as needed.Assist in recruitment and hiring processes for Patient Care Associates.Participate in the AOD program and lead various projects as they arise.Work with Callen-Lorde’s management team to strengthen Diversity, Equity, and Inclusion efforts, fostering an anti-racist and anti-oppressive culture and work environment.Work Schedule:This is a full-time position with evening hours.Benefits:Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.#ZREducation, ExperienceBachelor's degree strongly preferred1+ year of supervisory experience preferredExperience managing operations preferably in a healthcare settingExperience working within a healthcare settingExperience with front desk services and customer serviceExperience with service recovery and de-escalationFamiliarity with Electronic Medical Record systemsExperience working within the LGBTQ+ communityDesired Characteristics, SkillsDemonstrated leadership and administrative/organizational skills.Ability to work with diverse populations.Excellent interpersonal, written, and oral communication skills.Strong Internet, PC, and spreadsheet skills.Bilingual (English/Spanish) preferred.Commitment to diversity, equity and inclusionCommitment to the mission of Callen-Lorde.