Patient Experience Specialist - Front Desk

Callen--lorde; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account

Tuition assistance

Commuter benefits

Paid time off

403(b) retirement savings plan

Job summary

Callen-Lorde is seeking a Patient Care Associate (PCA) to join our on-site team in New York. You will manage a high-volume front desk, greet patients, answer calls, schedule appointments, and assist with registration and billing information.

The role emphasizes compassionate, professional communication, accuracy in patient data, and collaboration with clinical staff to streamline patient flow. A high school diploma is required, and prior medical front desk experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical service environment, front desk activities preferred.
• Knowledge of Federal & NY State patient privacy regulations/laws a plus.

Responsibilities

• Greet patients and visitors with a courteous, patient, and professional demeanor.
• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
• Assist with patient registration, including collecting and verifying billing and payment information.
• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
• Handle patient inquiries and direct them to appropriate resources or staff members.
• Ensure the front desk and waiting areas are clean, organized, and welcoming.

Skills

Attention to detail

Customer service

Calm under pressure

Multi-tasking

HIPAA knowledge

Education

High school diploma or equivalent

Job description

Callen-Lorde is seeking a Patient Care Associate (PCA) to join our on-site team in New York. You will manage a high-volume front desk, greet patients, answer calls, schedule appointments, and assist with registration and billing information.

The role emphasizes compassionate, professional communication, accuracy in patient data, and collaboration with clinical staff to streamline patient flow. A high school diploma is required, and prior medical front desk experience is preferred.