PATIENT CARE ASSOCIATE

Callen--lorde; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account

Tuition assistance

Commuter benefits

Paid time off

403(b) retirement savings plan

Job summary

Callen-Lorde is seeking a Patient Care Associate (PCA) to join our on-site team in New York. You will manage a high-volume front desk, greet patients, answer calls, schedule appointments, and assist with registration and billing information.

The role emphasizes compassionate, professional communication, accuracy in patient data, and collaboration with clinical staff to streamline patient flow. A high school diploma is required, and prior medical front desk experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical service environment, front desk activities preferred.
• Knowledge of Federal & NY State patient privacy regulations/laws a plus.

Responsibilities

• Greet patients and visitors with a courteous, patient, and professional demeanor.
• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
• Assist with patient registration, including collecting and verifying billing and payment information.
• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
• Handle patient inquiries and direct them to appropriate resources or staff members.
• Ensure the front desk and waiting areas are clean, organized, and welcoming.

Skills

Attention to detail

Customer service

Calm under pressure

Multi-tasking

HIPAA knowledge

Education

High school diploma or equivalent

Job description

About Us:Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.Our Mission:Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.About the Role:Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.Key Responsibilities:As a PCA, your responsibilities will include:Greet patients and visitors with a courteous, patient, and professional demeanor.Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.Maintain efficient patient flow and coordinate with medical staff to minimize wait times.Assist with patient registration, including collecting and verifying billing and payment information.Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.Handle patient inquiries and direct them to appropriate resources or staff members.Ensure the front desk and waiting areas are clean, organized, and welcoming.Work Schedule:This is a full-time, onsite role with evening hours and rotating Saturdays.Benefits:Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.Education, ExperienceHigh school diploma or equivalent requiredExperience in a medical service environment, specifically with front desk activities preferredKnowledge of Federal & NY State patient privacy regulations/laws a plusDesired Characteristics, SkillsExcellent attention to detailStrong customer service skillsAbility to remain calm, focused, and helpful under stressAbility to multi-taskCommitment to the mission of Callen-Lorde