PATIENT CARE ASSOCIATE

Callen-Lorde Community Health Center; New York (NY); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

No-cost life insurance

Short- and long-term disability

403B retirement savings plan

Commuter benefits

Tuition Assistance

Job summary

Callen-Lorde Community Health Center in Manhattan, NY is seeking a full-time Patient Care Associate to manage high-volume calls, greet patients, and support front desk operations. You will assist with patient registration, scheduling, and check-in/out, coordinating with clinical staff to ensure smooth patient flow and timely care.

The role emphasizes excellent customer service, attention to detail, and the ability to stay calm under pressure while delivering compassionate care to diverse patient

Qualifications

• High school diploma or equivalent required.
• Experience in a medical service environment, front desk activities preferred.
• Knowledge of Federal & NY State patient privacy regulations a plus.

Responsibilities

• Greet patients and visitors with a courteous, patient, and professional demeanor.
• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
• Assist with patient registration, including collecting and verifying billing and payment information.
• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
• Handle patient inquiries and direct them to appropriate resources or staff members.
• Ensure the front desk and waiting areas are clean, organized, and welcoming.

Skills

Customer service

Attention to detail

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Callen-Lorde Community Health Center - Manhattan - New York, NY 10011

Position Type: Full Time

Education Level: High School

Salary Range: $25.00 - $25.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Any

Job Category: Admin - Clerical

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.

Key Responsibilities

• Greet patients and visitors with a courteous, patient, and professional demeanor.


• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.


• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.


• Assist with patient registration, including collecting and verifying billing and payment information.


• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.


• Handle patient inquiries and direct them to appropriate resources or staff members.


• Ensure the front desk and waiting areas are clean, organized, and welcoming.

Work Schedule

This is a full-time, onsite role with evening hours and rotating Saturdays.

Benefits

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

QualificationsEducation, Experience

• High school diploma or equivalent required


• Experience in a medical service environment, specifically with front desk activities preferred


• Knowledge of Federal & NY State patient privacy regulations/laws a plus

Desired Characteristics, Skills

• Excellent attention to detail


• Strong customer service skills


• Ability to remain calm, focused, and helpful under stress


• Ability to multi-task


• Commitment to the mission of Callen-Lorde