PATIENT NAVIGATOR - SCL

Callen-Lorde Community Health Center; New York (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Low cost medical plan

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account

Tuition Assistance

Commuter benefits

Generous paid time off

403B retirement savings plan

Job summary

Callen-Lorde Community Health Center in Manhattan, NY seeks a dedicated Patient Navigator to support HIV-positive patients. This grant-funded, full-time role focuses on biopsychosocial needs, case management, and adherence to primary care.

Responsibilities include field-based case management, coordination with care teams, and helping patients navigate resources to improve health outcomes. Evening hours are required, with a comprehensive benefits package.

Qualifications

• College degree (BA/BS) in health/social services or related field preferred.
• Experience in social services, case management and/or entitlements work.
• Strong computer competency, including knowledge of Electronic Medical Records, Microsoft Office Programs, and internet research savvy.
• Strong customer service orientation with an understanding of patient-led treatment.
• Experience working with individuals with a spectrum of chronic illness conditions preferred.

Responsibilities

• Act as a patient advocate, ensuring patients' biopsychosocial needs are identified, addressed, and connected to appropriate services.
• Provide field-based case management and adherence support services to HIV-positive patients.
• Work collaboratively with care coordinators, medical providers, and behavioral health professionals to facilitate patient retention and adherence to primary medical care.
• Assist patients in navigating the healthcare system, overcoming barriers to care, and connecting them with essential resources.
• Advocate for patients' rights and ensure they receive culturally competent care.
• Document patient interactions and progress notes to ensure continuity of care.
• Contribute to a team-oriented environment, fostering a supportive and inclusive space for patients.

Skills

Case management experience

Customer service orientation

Multitasking

Cultural sensitivity

Team collaboration

Education

BA/BS in health or social services

High School diploma

Tools

Electronic Medical Records

Microsoft Office

Internet research

Job description

Job Details

• Job Location: Callen-Lorde Community Health Center - Manhattan - New York, NY 10011
• Position Type: Full Time
• Education Level: High School
• Salary Range: $28.00 - $28.00 Hourly
• Job Shift: Day
• Job Category: Health Care

About Us

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role

Do you have a passion for supporting the health and well‑being of others? Are you committed to social justice and ensuring access to quality healthcare for all? If so, Callen-Lorde wants to hear from you! We are seeking a Patient Navigator to join our dedicated team and play a vital role in supporting the needs of our patients living with HIV. This is a grant‑funded position.

Responsibilities

• Act as a patient advocate, ensuring patients' biopsychosocial needs are identified, addressed, and connected to appropriate services.
• Provide field-based case management and adherence support services to HIV‑positive patients.
• Work collaboratively with care coordinators, medical providers, and behavioral health professionals to facilitate patient retention and adherence to primary medical care.
• Assist patients in navigating the healthcare system, overcoming barriers to care, and connecting them with essential resources.
• Advocate for patients' rights and ensure they receive culturally competent care.
• Document patient interactions and progress notes to ensure continuity of care.
• Contribute to a team‑oriented environment, fostering a supportive and inclusive space for patients.

Work Schedule

This is a full‑time position with evening hours.

Benefits

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short‑ and long‑term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

• College degree (BA/BS) in health/social services or related field preferred.
• Experience in social services, case management and/or entitlements work.
• Strong computer competency, including knowledge of Electronic Medical Records, Microsoft Office Programs, and internet research savvy.
• Strong customer service orientation with an understanding of patient‑led treatment.
• Experience working with individuals with a spectrum of chronic illness conditions preferred.

Desired Characteristics

• Ability to handle multiple, simultaneous tasks.
• Ability to work independently yet be team focused.
• Ability to remain calm, focused, and helpful under stress.
• Motivation to provide excellent patient care.
• Excellent time management skills and attention to detail.
• Commitment to the mission of Callen-Lorde Community Health Center.