Patient Care Associate: Front Desk & Admin Support

Callen-Lorde Community Health Center; New York (NY); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

No-cost life insurance

Short- and long-term disability

403B retirement savings plan

Commuter benefits

Tuition Assistance

Job summary

Callen-Lorde Community Health Center in Manhattan, NY is seeking a full-time Patient Care Associate to manage high-volume calls, greet patients, and support front desk operations. You will assist with patient registration, scheduling, and check-in/out, coordinating with clinical staff to ensure smooth patient flow and timely care.

The role emphasizes excellent customer service, attention to detail, and the ability to stay calm under pressure while delivering compassionate care to diverse patient

Qualifications

• High school diploma or equivalent required.
• Experience in a medical service environment, front desk activities preferred.
• Knowledge of Federal & NY State patient privacy regulations a plus.

Responsibilities

• Greet patients and visitors with a courteous, patient, and professional demeanor.
• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
• Assist with patient registration, including collecting and verifying billing and payment information.
• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
• Handle patient inquiries and direct them to appropriate resources or staff members.
• Ensure the front desk and waiting areas are clean, organized, and welcoming.

Skills

Customer service

Attention to detail

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Job description

Callen-Lorde Community Health Center in Manhattan, NY is seeking a full-time Patient Care Associate to manage high-volume calls, greet patients, and support front desk operations. You will assist with patient registration, scheduling, and check-in/out, coordinating with clinical staff to ensure smooth patient flow and timely care.

The role emphasizes excellent customer service, attention to detail, and the ability to stay calm under pressure while delivering compassionate care to diverse patient