Patient Care & Appointment Coordinator

Optum; Irving (TX); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Short-term Disability Insurance

Long-Term Disability Insurance

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking a customer service specialist at our Irving, TX location. The role handles inbound/outbound calls with patients and providers, coordinating appointments and care opportunities with nurses, providers, and pharmacies.

The position requires a HS diploma and 1+ years of customer service with basic MS Office skills. Bilingual English/Spanish is preferred; pay ranges from $16.00 to $29.00 per hour, with full benefits and a comprehensive package.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Basic level of proficiency in MS Office.

Responsibilities

• Answer inbound calls from patients and providers regarding appointments and general inquiries.
• Refer calls to nurse triage team according to protocols.
• Track appointments and document information completely, timely, and accurately.
• Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
• Demonstrate sensitivity to issues and proactive behavior in addressing customer needs; escalate transactions when defined by protocols.
• Demonstrate active listening and empathy in all interactions.
• Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation.
• Demonstrate courtesy in each interaction.
• Control the interaction to ensure each inquiry is handled completely and efficiently.
• Meet key performance goals including quality and attendance.
• Maintain confidentiality and adhere to HIPAA requirements.
• Other duties as assigned.

Skills

High School Diploma/GED

Customer service experience

MS Office

Job description

UnitedHealth Group is seeking a customer service specialist at our Irving, TX location. The role handles inbound/outbound calls with patients and providers, coordinating appointments and care opportunities with nurses, providers, and pharmacies.

The position requires a HS diploma and 1+ years of customer service with basic MS Office skills. Bilingual English/Spanish is preferred; pay ranges from $16.00 to $29.00 per hour, with full benefits and a comprehensive package.