Patient Care Coordination Specialist

Texas Health Institute; Irving (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health plan options

Dental, Vision, Life Insurance

401(k)

Education reimbursement

Employee discounts

Job summary

UnitedHealth Group in Irving, TX seeks a customer service associate to handle patient and provider calls, schedule appointments, and coordinate care with nurse triage teams. The role emphasizes empathy, HIPAA compliance, and effective communication in a fast-paced health services environment.

The position offers a comprehensive benefits package, including PTO, health, dental, vision, life insurance, 401(k), education reimbursement, and performance-based rewards.

Qualifications

• 1+ years of customer service experience.
• Basic level of proficiency in MS Office.

Responsibilities

• Answer inbound calls from patients and providers regarding appointments and general inquiries.
• Refer calls to nurse triage team according to protocols.
• Track appointments and document information completely, timely, and accurately.
• Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
• Demonstrate sensitivity to issues and proactive behavior in addressing customer needs; escalate as needed.
• Demonstrate active listening and empathy in all interactions.
• Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation.
• Demonstrate courtesy in each interaction.
• Control the interaction to ensure inquiries are handled completely and efficiently.
• Meet key performance goals including quality and attendance.
• Maintain confidentiality and adhere to HIPAA requirements.

Skills

Customer service

MS Office

Bilingual EN/ES

Education

High School Diploma/GED

Job description

UnitedHealth Group in Irving, TX seeks a customer service associate to handle patient and provider calls, schedule appointments, and coordinate care with nurse triage teams. The role emphasizes empathy, HIPAA compliance, and effective communication in a fast-paced health services environment.

The position offers a comprehensive benefits package, including PTO, health, dental, vision, life insurance, 401(k), education reimbursement, and performance-based rewards.