Care Coordination Specialist

Taleo; Irving (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental/Vision/Life/AD&D

401(k) plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus

Voluntary benefits

Job summary

UnitedHealth Group is seeking a Patient Care Coordinator in Irving, TX. You will answer calls, schedule appointments, and coordinate care for patients with providers and pharmacies. The role emphasizes empathy, accuracy, and HIPAA compliance.

The position offers Monday-Friday 8:00am-5:00pm, on-site at 6161 N State Highway 161, Irving. Benefits include competitive pay, health plans, time off, and opportunities for growth within a mission-driven healthcare company.

Qualifications

• 1+ years of customer service experience.
• Basic level of proficiency in MS Office.
• Excellent communication and empathy when interacting with patients.

Responsibilities

• Answer inbound calls from patients and providers regarding appointments and inquiries.
• Refer calls to nurse triage team per protocols.
• Track appointments and document information accurately and timely.
• Make outbound calls to remind patients of appointments and coordinate care with providers.
• Demonstrate active listening, courtesy and effective communication in all interactions.
• Adhere to HIPAA and maintain patient confidentiality.
• Meet performance goals for quality and attendance.

Skills

Customer service

MS Office

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking a Patient Care Coordinator in Irving, TX. You will answer calls, schedule appointments, and coordinate care for patients with providers and pharmacies. The role emphasizes empathy, accuracy, and HIPAA compliance.

The position offers Monday-Friday 8:00am-5:00pm, on-site at 6161 N State Highway 161, Irving. Benefits include competitive pay, health plans, time off, and opportunities for growth within a mission-driven healthcare company.