Patient Care Navigator & Appointment Coordinator

Texas Health Institute; Irving (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental and Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

401(k) Savings Plan

Job summary

UnitedHealth Group in Irving, TX is seeking a customer service representative to handle inbound calls, schedule appointments, and coordinate with nurses and providers. You will maintain confidentiality and support patients with sensitivity and empathy.

The role requires a High School Diploma or GED and at least 1 year of customer service experience; bilingual English/Spanish is preferred. The schedule is Monday–Friday, 8:00am–5:00pm, with a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience preferred.
• Basic level of proficiency in MS Office required.

Responsibilities

• Answer inbound calls from patients and providers about appointments and inquiries.
• Refer calls to nurse triage team per protocols.
• Track appointments and document information accurately.

Skills

Customer service

MS Office proficiency

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

UnitedHealth Group in Irving, TX is seeking a customer service representative to handle inbound calls, schedule appointments, and coordinate with nurses and providers. You will maintain confidentiality and support patients with sensitivity and empathy.

The role requires a High School Diploma or GED and at least 1 year of customer service experience; bilingual English/Spanish is preferred. The schedule is Monday–Friday, 8:00am–5:00pm, with a comprehensive benefits package.