Patient Care Advocate & Appointment Coordinator

UnitedHealth Group

Irving (TX)

On-site

USD 23,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Stock Purchase Plan

Job summary

UnitedHealth Group in Irving, TX is seeking a Customer Service Associate to handle inbound calls from patients and providers about appointments and general inquiries, directing calls to the nurse triage team when needed. You will document information accurately, remind patients of upcoming appointments, and ensure HIPAA compliance while delivering compassionate service.

Requirements include a high school diploma, 1+ year of customer service, basic MS Office skills, and bilingual English/Spanish

Qualifications

High School Diploma or GED required.
1+ year of customer service experience.
Basic level of proficiency in MS Office.
Bilingual in English and Spanish preferred.

Responsibilities

Answer inbound calls from patients and providers regarding appointments and general inquiries.
Refer calls to nurse triage team according to protocols.
Track appointments and document information completely, timely, and accurately.
Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities.
Maintain confidentiality and adhere to HIPAA requirements.