Patient Care Coordinator: Caring Connections Champion

Taleo; Irving (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group seeks an Associate Patient Care Coordinator in Irving, TX. You will handle inbound calls from patients and providers about appointments, coordinate care with the nurse triage team, and ensure accurate appointment documentation.

The role requires 1+ years of customer service, a High School Diploma/GED, and basic MS Office skills. You will work Monday to Friday, 8:00am–5:00pm, in an on-site office in Irving, TX. Competitive benefits accompany the hourly pay range.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience.
• Basic level of proficiency in MS Office required.

Responsibilities

• Answer inbound calls from patients and providers regarding appointments and general inquiries.
• Refer calls to nurse triage team according to protocols.
• Track appointments and document information completely, timely, and accurately.
• Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
• Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs; escalate as needed.
• Demonstrate active listening and empathy in all interactions.
• Demonstrate proper communication through tone, pace, and pronunciation.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service experience

MS Office

Education

High School Diploma/GED

Tools

MS Office

Job description

UnitedHealth Group seeks an Associate Patient Care Coordinator in Irving, TX. You will handle inbound calls from patients and providers about appointments, coordinate care with the nurse triage team, and ensure accurate appointment documentation.

The role requires 1+ years of customer service, a High School Diploma/GED, and basic MS Office skills. You will work Monday to Friday, 8:00am–5:00pm, in an on-site office in Irving, TX. Competitive benefits accompany the hourly pay range.