Patient Care Coordination Specialist

UnitedHealth Group; Irving (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Job summary

UnitedHealth Group is hiring for a customer service associate in Irving, TX. You will handle inbound calls from patients and providers, schedule and coordinate appointments, and refer complex calls to the nurse triage team as needed. The role emphasizes confidentiality and HIPAA compliance.

Required is a high school diploma and 1+ year of customer service experience; basic MS Office skills are expected. The position offers competitive pay and full benefits with potential bilingual

Qualifications

• Minimum high school diploma or GED.
• At least 1 year of customer service experience.
• Basic proficiency with MS Office tools.

Responsibilities

• Answer inbound calls from patients and providers about appointments and inquiries.
• Refer calls to nurse triage per protocols.
• Track and document appointments accurately.

Skills

Customer service

Bilingual (Spanish)

Education

High School Diploma

Tools

MS Office

Job description

UnitedHealth Group is hiring for a customer service associate in Irving, TX. You will handle inbound calls from patients and providers, schedule and coordinate appointments, and refer complex calls to the nurse triage team as needed. The role emphasizes confidentiality and HIPAA compliance.

Required is a high school diploma and 1+ year of customer service experience; basic MS Office skills are expected. The position offers competitive pay and full benefits with potential bilingual