Patient care and optical coordinator

InSight EyeCare; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

401(k) matching

Job summary

InSight EyeCare in Houston, TX is seeking a passionate Patient Care & Optical Coordinator to join our team, delivering exceptional patient experiences while helping patients find eyewear solutions. The role combines front-office duties with optical support and requires a patient-first attitude.

Greet patients, verify benefits, assist with frame selections, manage billing, and coordinate care with clinicians. Training is available; bilingual English/Spanish is a plus in the Houston market.

Qualifications

• Prior experience in optometry/healthcare preferred but training may be provided.
• Familiarity with vision and medical insurance billing and verification.
• Proficiency with EHR/practice management software.
• Strong communication and interpersonal skills with a patient-first attitude.

Responsibilities

• Greet and check in patients, ensuring a warm front-office experience.
• Schedule and confirm patient appointments, managing daily clinic flow.
• Verify insurance benefits and process optical and medical billing accurately.
• Assist patients in selecting frames, lenses, and optical products.
• Educate patients on lens options and coatings, including contact lens solutions.
• Process eyewear orders, track lab jobs, and notify patients when ready.
• Collect co-pays, process payments, and maintain accurate patient records in the EHR.
• Support optometrists and clinical staff to ensure seamless patient care coordination.
• Pretesting, work ups, and hands-on patient care.

Skills

Patient care

Communication

Multitasking

Bilingual

Tools

EHR system

Billing software

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off
• 401(k) matching

About the Role:

InSight EyeCare in Houston, TX is looking for a passionate and detail-oriented Patient Care & Optical Coordinator to join our growing team! In this dynamic dual role, you'll be the heartbeat of our practice — delivering exceptional patient experiences while helping patients find the perfect eyewear solutions. If you love people and thrive in a fast-paced healthcare environment, we want to hear from you!

Responsibilities:

• Greet and check in patients, ensuring a warm and welcoming front-office experience
• Schedule and confirm patient appointments, managing the daily flow of the clinic
• Verify insurance benefits and process optical and medical billing accurately
• Assist patients in selecting frames, lenses, and optical products tailored to their needs and lifestyle
• Educate patients on lens options, coatings, and contact lens solutions
• Process eyewear orders, track lab jobs, and notify patients when their glasses or contacts are ready
• Collect co-pays, process payments, and maintain accurate patient records in the EHR system
• Support optometrists and clinical staff to ensure seamless patient care coordination
• Pretesting, work ups, special testing, hands on patient care

Requirements:

• Prior experience in an optometry, ophthalmology, or healthcare setting preferred, but not required- will train the right person
• Familiarity with vision and medical insurance billing and verification
• Proficiency with EHR/practice management software
• Strong communication and interpersonal skills with a patient-first attitude
• Highly organized, detail-oriented, and able to multitask in a busy clinical environment
• Willingness to learn and quick to absorb information
• Bilingual (English/Spanish) is a plus in the Houston market

About Us:

InSight EyeCare is a trusted provider of comprehensive eye care services in the Houston, TX area, committed to delivering top-quality vision care in a friendly and professional environment. Our patients keep coming back because of our personalized approach and dedication to their long-term eye health. Our team members love working here because of our supportive culture, opportunities for growth, and the chance to make a real difference in patients' lives every day