Patient Advocate Call Center Specialist

CCS Medical, Inc.; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-site premium $2

Attractive incentives

Monday–Friday schedule

Intimate office environment

Professional growth

Supportive team

Great benefits

Job summary

CCS Medical, Inc. is seeking a Patient Advocate Representative I in our Patient Support Department in Oklahoma City. You will deliver first-class customer service and manage reorder-related inquiries, ensuring timely shipping and accurate documentation for billing.

The role involves cross-functional support and strong attention to insurance nuances to resolve patient concerns. The position is on-site at our Oklahoma City office with a $2.00 on-site premium and offers incentives, a Monday–Friday

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Skills

Customer Service

Computer literacy

Attention to detail

Multi-tasking

Communication

Organizational skills

Evening/weekend availability

Education

High School diploma or GED

Job description

CCS Medical, Inc. is seeking a Patient Advocate Representative I in our Patient Support Department in Oklahoma City. You will deliver first-class customer service and manage reorder-related inquiries, ensuring timely shipping and accurate documentation for billing.

The role involves cross-functional support and strong attention to insurance nuances to resolve patient concerns. The position is on-site at our Oklahoma City office with a $2.00 on-site premium and offers incentives, a Monday–Friday