Patient Care Advocate & Benefits Liaison

ADP, Inc.; Tulsa (OK); Hybrid; USD 36,000 - 54,000; Full time

Job summary

ADP, Inc. in Tulsa, OK is seeking a Patient Advocate to serve as a liaison between patients and healthcare providers. You will facilitate communication about benefits, services, and care access using EPIC EMR and help ensure timely resolution of issues for members, providers, and internal teams.

The role emphasizes accuracy, privacy, and collaborative problem-solving across claims, authorizations, and billing processes to improve patient experiences.

Qualifications

• High school diploma or GED is required.
• 1-3 years of experience in healthcare administration, insurance, provider support, or customer service (or combination of experience and education).
• Strong communication skills with the ability to work effectively with both members and providers.
• Ability to manage multiple cases, deadlines, and priorities.
• Proficiency with computer systems and documentation tools.
• Knowledge of health insurance processes, claims, authorizations.
• Familiarity with medical terminology and healthcare systems.
• Strong attention to detail and accuracy.
• Ability to navigate complex systems and processes.
• Problem-solving mindset with a focus on resolution.

Responsibilities

• Serve as a contact point between patients, healthcare providers, and internal departments.
• Facilitate communication regarding benefits, coverage, claims, authorizations, and billing questions.
• Coordinate information exchange to support timely and accurate care delivery.
• Assist providers and patients in navigating plan requirements, processes, and available resources.
• Research and resolve issues by collaborating with claims, provider relations, and customer service.
• Track and document interactions, actions taken, and outcomes in case management systems.
• Monitor open accounts and follow up with patients and providers to ensure resolution.
• Support care coordination efforts by helping align services, referrals, and plan benefits.
• Ensure compliance with HIPAA, privacy regulations, and organizational policies.

Skills

Communication skills

Multitasking

Attention to detail

Customer service

Healthcare terminology

HIPAA compliance

Education

High school diploma or GED

Tools

Case management systems

Documentation tools

Job description

ADP, Inc. in Tulsa, OK is seeking a Patient Advocate to serve as a liaison between patients and healthcare providers. You will facilitate communication about benefits, services, and care access using EPIC EMR and help ensure timely resolution of issues for members, providers, and internal teams.

The role emphasizes accuracy, privacy, and collaborative problem-solving across claims, authorizations, and billing processes to improve patient experiences.