Patient Access Advocate - ED | Part-Time & Patient Care

Presbyterian System Services; Rio Rancho (NM); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Comprehensive benefits

Wellness program

Employee discounts

Job summary

Presbyterian Healthcare Services seeks a Patient Access Advocate I for the Emergency Department to register patients at the point of service, verify demographics, insurance, and collect any liabilities for self-pay and government accounts.

The role emphasizes CARES, AIDET and EPE customer service, de-escalation when needed, and guiding patients through insurance benefits while ensuring clean billing through accurate ADT entries.

Qualifications

• High school diploma or GED required.
• CHAA/CHAM or industry equivalent certification preferred.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Requires basic understanding of registration and healthcare.
• Strong keyboarding skills and data entry.
• Proficiency with Microsoft Office products.
• EPIC proficiency test with 85% score required.

Responsibilities

• Provide exceptional patient experience using CARES, AIDET and EPE tools.
• Address and resolve complaints in the moment with de-escalation.
• Educate patients about insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service through registration & review.

Skills

Customer service

Healthcare knowledge

Insurance basics

Medical terminology

Keyboarding

Microsoft Office

EPIC proficiency

Education

High school diploma/GED

CHAA/CHAM certification preferred

Tools

EPIC

Microsoft Office

Job description

Presbyterian Healthcare Services seeks a Patient Access Advocate I for the Emergency Department to register patients at the point of service, verify demographics, insurance, and collect any liabilities for self-pay and government accounts.

The role emphasizes CARES, AIDET and EPE customer service, de-escalation when needed, and guiding patients through insurance benefits while ensuring clean billing through accurate ADT entries.