Patient Advocate - Elevate Patient Care & Billing

HealthCare, Inc.; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Exceptional Healthcare in Dallas, TX is seeking a Patient Advocate to deliver outstanding patient service and follow up after visits. You will coordinate with billing and nursing teams to resolve issues and ensure a positive patient experience, while explaining the Explanation of Benefits to patients.

This full-time role requires strong communication skills, familiarity with EOBs, and the ability to record complaints and generate daily call reports. No travel is required.

Qualifications

• Experience handling incoming and outgoing patient calls.
• Familiar with Explanation of Benefits (EOB) processes.
• Strong communication and data-entry skills.

Responsibilities

• Ensure delivery of excellent customer service through communication and coordination with team and billing departments to resolve issues.
• Conduct outgoing follow-up calls to patients to ensure their visit was positive.
• Inform patients about the Explanation of Benefits and explain the billing process.

Skills

Customer service

Patient communication

Call handling

Job description

Exceptional Healthcare in Dallas, TX is seeking a Patient Advocate to deliver outstanding patient service and follow up after visits. You will coordinate with billing and nursing teams to resolve issues and ensure a positive patient experience, while explaining the Explanation of Benefits to patients.

This full-time role requires strong communication skills, familiarity with EOBs, and the ability to record complaints and generate daily call reports. No travel is required.