Patient Care & Benefits Advocate

FMS INC.; Tulsa (OK); Remote; USD 42,000 - 62,000; Full time

Job summary

The Patient Advocate at FMS INC. in Tulsa, OK uses EPIC EMR to serve as a key liaison between patients and healthcare providers, facilitating communication and coordinating information about benefits, services, and care access.

The role emphasizes accuracy, timely resolution, and clear documentation of actions and outcomes. It requires collaboration with claims, provider relations, and customer service teams to ensure smooth patient experiences while protecting health information in compliance

Qualifications

• High school diploma or GED.
• 1-3 years of experience in healthcare administration, insurance, provider support, or customer service (or combination of experience and education).
• Strong communication skills with the ability to work effectively with both members and providers.
• Ability to manage multiple cases, deadlines, and priorities.
• Proficiency with computer systems and documentation tools.
• Knowledge of health insurance processes, claims, authorizations.

Responsibilities

• Serve as a contact point between patients, healthcare providers, and internal departments.
• Facilitate communication regarding benefits, coverage, claims, authorizations, and billing questions.
• Coordinate information exchange to support timely and accurate care delivery.
• Assist providers and patients in navigating plan requirements, processes, and available resources.
• Research and resolve issues by collaborating with claims, provider relations, and customer service.
• Track and document interactions, actions taken, and outcomes in case management systems.
• Monitor open accounts and follow up with patients and providers to ensure resolution.
• Support care coordination efforts by helping align services, referrals, and plan benefits.
• Ensure compliance with HIPAA, privacy regulations, and organizational policies.

Skills

Communication skills

Multitasking

PHI privacy

Customer service

Documentation

Education

High school diploma or GED

Tools

EPIC EMR

Job description

The Patient Advocate at FMS INC. in Tulsa, OK uses EPIC EMR to serve as a key liaison between patients and healthcare providers, facilitating communication and coordinating information about benefits, services, and care access.

The role emphasizes accuracy, timely resolution, and clear documentation of actions and outcomes. It requires collaboration with claims, provider relations, and customer service teams to ensure smooth patient experiences while protecting health information in compliance