Patient Experience Advocate

1103 Team Member Services; Kansas; On-site; USD 29,000 - 54,000; Part time

Job summary

AdventHealth in Shawnee Mission, KS is hiring a part-time Patient Advocate to assist patients and families in navigating the healthcare system. You will support patient rights, service access, and satisfaction while coordinating with hospital staff.

The role requires strong communication, empathy, and experience in healthcare or digital customer service, with a focus on confidentiality and CMS guidelines. 20-hour weekly schedule and weekend options available.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in healthcare or 2+ years in customer service.
• Experience in digital customer service preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) preferred.
• Knowledge of HIPAA guidelines and patient confidentiality.

Responsibilities

• Provides support and resources to patients and families to help them navigate the healthcare system.
• Participates in performance improvement initiatives related to patient care and satisfaction.
• Performs other duties as assigned.
• Initiates visits with patients to assess their perception of hospital services and discusses issues.
• Works with nursing staff to rectify issues presented by patients in real time.
• Directs complaints and grievances received from patients or family members after discharge for assessment, processing and resolution.
• Facilitates the grievance process according to CMS regulations and hospital policies.
• Serves on committees related to Patient Rights, Customer Service, and Patient Satisfaction as needed.
• Acts as a liaison between patients, families, and hospital staff to address and resolve concerns.
• Documents and tracks patient complaints and grievances to identify trends and areas for improvement.
• Collaborates with various departments to enhance patient experience and satisfaction.

Job description

AdventHealth in Shawnee Mission, KS is hiring a part-time Patient Advocate to assist patients and families in navigating the healthcare system. You will support patient rights, service access, and satisfaction while coordinating with hospital staff.

The role requires strong communication, empathy, and experience in healthcare or digital customer service, with a focus on confidentiality and CMS guidelines. 20-hour weekly schedule and weekend options available.