Patient Care & Administrative Support Specialist

Sky Health Care Management; Cary (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Sky Health Care Management seeks a compassionate Health Care Support Specialist to help patients and healthcare partners navigate care-related processes. The role emphasizes clear communication, thoughtful coordination, and efficient administrative workflows in a people-first environment.

The position requires strong communication and organizational skills, a patient-focused approach, and the ability to follow established procedures.

Qualifications

• Clear communication with patients and partners is essential.
• Strong organizational skills to manage schedules and records.
• Customer-focused and compassionate approach to support patients.
• Ability to follow established procedures and maintain accuracy.
• Comfort with email, video-conferencing, and common office software.
• Experience in healthcare, patient-support, or admin roles is preferred.

Responsibilities

• Coordinate patient and provider communications and follow-ups.
• Explain processes, steps, and available resources to patients.
• Assist with scheduling, records organization, and data entry.
• Maintain confidential documentation.
• Collaborate with colleagues and partners to resolve inquiries.
• Escalate clinical questions to qualified professionals when needed.
• Contribute to a respectful, organized experience for patients.

Skills

Communication

Organization

Customer service

Compassionate approach

Email & video calls

Healthcare experience

Job description

Sky Health Care Management seeks a compassionate Health Care Support Specialist to help patients and healthcare partners navigate care-related processes. The role emphasizes clear communication, thoughtful coordination, and efficient administrative workflows in a people-first environment.

The position requires strong communication and organizational skills, a patient-focused approach, and the ability to follow established procedures.