Patient Services & Billing Specialist

Brown University Health; Taunton (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to greet patients, handle registration, answer calls, schedule appointments, obtain referrals and authorizations, and manage discharge processes. The role emphasizes accurate financial processing, privacy, and adherence to department policies in a healthcare setting.

Ideal candidates will have a two-year Medical Office Management/Medical Secretary background, two years of physician office experience, and strong English

Qualifications

• Two years experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure patient payments (co-pays, deductibles, self-pay) are obtained at time of service and are properly processed.
• Greets patients, performs registration/check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations.
• Processes forms and performs discharge process.
• Travels to satellite offices to perform duties if required.
• Maintains privacy and confidentiality of patient information.
• Supports department policies and procedures and provides clerical support.

Skills

Interpersonal skills

Communication skills

English proficiency

Education

Medical Office Management/Medical Secretary program

Tools

Appointment scheduling software

Job description

Brown University Health is seeking a Patient Service Representative to greet patients, handle registration, answer calls, schedule appointments, obtain referrals and authorizations, and manage discharge processes. The role emphasizes accurate financial processing, privacy, and adherence to department policies in a healthcare setting.

Ideal candidates will have a two-year Medical Office Management/Medical Secretary background, two years of physician office experience, and strong English