Patient Care Admin — Front Desk & Scheduling

320 Erickson Health Medical Group North Carolina, P.C.; United States; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision packages, +

Annual wellness reimbursement and tele

PTO Plans + volunteer hours

401k with 3% match

Onsite medical centers

Education assistance and access to 6,0

Growth opportunities

Job summary

Erickson Senior Living in Matthews, NC, is seeking a Medical Office Assistant who will greet patients at the front desk, collect contact and insurance details, and provide essential administrative support to ensure top‑notch care and service.

Responsibilities include answering multi‑line phones, scheduling, uploading patient information, obtaining medical records, and ensuring accurate charting and referrals to close the referral loop.

Qualifications

• Minimum of 1 year of front medical office experience required
• Ability to operate a multi-line electronic telephone system
• Basic computer skills
• Excellent communication skills
• Filing/charting and documenting accurate patient records

Responsibilities

• Receive and schedule patients at the front desk and answer phones with accurate messages.
• Document concise messages from internal/external customers on a multi-line system.
• Upload new patient information into the portal.
• Request and follow up on patient medical records from outside providers.
• Scan and attach reports to referrals/orders to close the referral loop.
• Verify insurance prior to appointments and update in the system.
• Make daily reminder calls to patients.
• Assist with Visit Prep forms to support efficient provider visits.
• Collaborate with other departments to coordinate care when needed.
• Handle spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Skills

Front desk medical office experience

Multi-line phone system

Basic computer skills

Excellent communication skills

Filing and charting patient records

Job description

Erickson Senior Living in Matthews, NC, is seeking a Medical Office Assistant who will greet patients at the front desk, collect contact and insurance details, and provide essential administrative support to ensure top‑notch care and service.

Responsibilities include answering multi‑line phones, scheduling, uploading patient information, obtaining medical records, and ensuring accurate charting and referrals to close the referral loop.