Front Desk Medical Office Assistant – Growth & Benefits

Erickson Senior Living; Matthews (NC); Presencial; USD 24.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Wellness & Telemedicine

PTO & Volunteer hours

401k match

Onsite clinics

Education assistance

Growth opportunities

Descripción de la vacante

Erickson Senior Living in Matthews, NC is seeking a Medical Office Assistant to greet patients at the front desk, collect information, and support clinical and administrative operations. This role focuses on accurate patient data entry, scheduling, and delivering high-quality service.

You will manage multi-line phone systems, verify insurance, file medical records, and coordinate with care teams to ensure a smooth patient experience.

Formación

• Minimum 1 year of front medical office experience required.
• Ability to use a multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills.
• Filing and documenting accurate patient records.

Responsabilidades

• Receive and schedule patients at the front desk and answer the phone with accurate messages.
• Answer multi-line phone while documenting concise messages for internal/external customers.
• Manage uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow up to ensure receipt.
• Scan and file documents into patient charts and attach reports to referrals/orders.
• Verify insurances prior to appointments; update insurance information in the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with Visit Prep forms to support efficient provider visits.
• Coordinate care with other departments/specialists as needed.
• Operate spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Conocimientos

Front desk experience

Multiline phone system

Basic computer skills

Communication skills

Medical records filing

Descripción del empleo

Erickson Senior Living in Matthews, NC is seeking a Medical Office Assistant to greet patients at the front desk, collect information, and support clinical and administrative operations. This role focuses on accurate patient data entry, scheduling, and delivering high-quality service.

You will manage multi-line phone systems, verify insurance, file medical records, and coordinate with care teams to ensure a smooth patient experience.