Patient Care & Adherence Navigator

Arizona Pain; Gilbert (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Paid Holidays

Voluntary Life insurance

AD&D insurance

Disability insurance

Employee discounts

Job summary

Arizona Pain is seeking a personable Patient Relationship Coordinator to guide patients through their care journey, explain treatment plans, and support adherence to providers' recommendations. You will partner with Front Office Coordinators and clinical teams to schedule procedures, coordinate follow-ups, and educate patients about insurance, copays, and payment options.

This role emphasizes clear communication, empathy, and accurate EMR documentation as a liaison between patients, physicians,

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to build relationships and guide patients through care plans.
• Positive attitude, patience and empathy in interactions with patients and team members.
• Strong multitasking abilities and results-driven mindset.
• Ability to simplify complex information and explain it clearly to patients.
• Comfortable discussing financial matters with patients, including copays and insurance details.
• Proficient in using Windows applications and learning new software systems.

Responsibilities

• Partner with Front Office Coordinators (FOCs) and clinical teams to facilitate smooth patient transitions from check-in to treatment and beyond, ensuring patients are guided efficiently through their care process.
• Provide clear and compassionate explanations of treatment plans, emphasizing the importance of adherence and addressing patient questions or concerns.
• Coordinate procedure scheduling, follow-up appointments, and other services to streamline the care process.
• Educate patients about financial obligations, including insurance coverage, copays, benefits, and available payment options.
• Personalize care plans to fit patient schedules and financial situations, promoting the best possible treatment outcomes.
• Monitor patient progress, proactively follow up on incomplete care plans, and address any barriers to treatment adherence.
• Maintain accurate and up-to-date patient records, including treatment plans, insurance details, and payment information, in the EMR system (eClinicalWorks).
• Act as a liaison between patients, providers, and support teams, ensuring effective communication and resolution of concerns.
• More than just pay, as a member of our team, you will have access to our comprehensive package of benefits that includes:
• Goals will be outlined with clear expectations and how you can achieve bonuses.
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Paid Holidays
• Voluntary Life, AD&D, short-term and long-term disability coverage
• Employee-only perks and discounts.

Skills

Verbal and written communication

Relationship building

Empathy and patience

multitasking and results-driven

Explain complex information clearly

Financial conversations with patients

Windows applications proficiency

Tools

EMR E clinical Works

Job description

Arizona Pain is seeking a personable Patient Relationship Coordinator to guide patients through their care journey, explain treatment plans, and support adherence to providers' recommendations. You will partner with Front Office Coordinators and clinical teams to schedule procedures, coordinate follow-ups, and educate patients about insurance, copays, and payment options.

This role emphasizes clear communication, empathy, and accurate EMR documentation as a liaison between patients, physicians,