Compassionate Pain Care Coordinator

Arizona pain doctors; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Arizona pain doctors is seeking a Patient Care Coordinator to serve as the liaison among patients, providers, and insurance, ensuring coordinated and compassionate care from scheduling to treatment follow-ups.

Responsibilities include managing EMR records, coordinating procedures, communicating treatment plans and referrals, and supporting billing while upholding HIPAA and privacy standards in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required.
• Previous experience in healthcare coordination, medical office administration, patient services, or pain management preferred.
• Knowledge of medical terminology, insurance verification, and prior authorization processes.

Responsibilities

• Schedule and coordinate patient appointments, follow-up visits, injections, and procedures.
• Maintain accurate and up-to-date patient records within the EMR system.
• Communicate with patients regarding treatment plans, referrals, medical records, test results, and appointment reminders.
• Coordinate care with physicians, nurse practitioners, pharmacies, imaging centers, and referring providers.
• Monitor provider schedules and support efficient patient flow.
• Handle incoming calls, patient concerns, and messages in a professional, courteous, and empathetic manner.
• Ensure compliance with HIPAA regulations and organizational policies regarding patient privacy and confidentiality.
• Support billing and collections processes by verifying demographic and insurance information.
• Educate patients on clinic procedures, pain management services, and treatment expectations.
• Assist with insurance authorizations and other administrative duties as needed.

Skills

Empathy

Attention to detail

Time management

Team collaboration

Bilingual communication

Education

High school diploma or GED

Tools

eCW EMR

Job description

Arizona pain doctors is seeking a Patient Care Coordinator to serve as the liaison among patients, providers, and insurance, ensuring coordinated and compassionate care from scheduling to treatment follow-ups.

Responsibilities include managing EMR records, coordinating procedures, communicating treatment plans and referrals, and supporting billing while upholding HIPAA and privacy standards in a fast-paced clinical setting.