Patient Relationship Coordinator

Arizona Pain; Gilbert (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Paid Holidays

Voluntary Life insurance

AD&D insurance

Disability insurance

Employee discounts

Job summary

Arizona Pain is seeking a personable Patient Relationship Coordinator to guide patients through their care journey, explain treatment plans, and support adherence to providers' recommendations. You will partner with Front Office Coordinators and clinical teams to schedule procedures, coordinate follow-ups, and educate patients about insurance, copays, and payment options.

This role emphasizes clear communication, empathy, and accurate EMR documentation as a liaison between patients, physicians,

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to build relationships and guide patients through care plans.
• Positive attitude, patience and empathy in interactions with patients and team members.
• Strong multitasking abilities and results-driven mindset.
• Ability to simplify complex information and explain it clearly to patients.
• Comfortable discussing financial matters with patients, including copays and insurance details.
• Proficient in using Windows applications and learning new software systems.

Responsibilities

• Partner with Front Office Coordinators (FOCs) and clinical teams to facilitate smooth patient transitions from check-in to treatment and beyond, ensuring patients are guided efficiently through their care process.
• Provide clear and compassionate explanations of treatment plans, emphasizing the importance of adherence and addressing patient questions or concerns.
• Coordinate procedure scheduling, follow-up appointments, and other services to streamline the care process.
• Educate patients about financial obligations, including insurance coverage, copays, benefits, and available payment options.
• Personalize care plans to fit patient schedules and financial situations, promoting the best possible treatment outcomes.
• Monitor patient progress, proactively follow up on incomplete care plans, and address any barriers to treatment adherence.
• Maintain accurate and up-to-date patient records, including treatment plans, insurance details, and payment information, in the EMR system (eClinicalWorks).
• Act as a liaison between patients, providers, and support teams, ensuring effective communication and resolution of concerns.
• More than just pay, as a member of our team, you will have access to our comprehensive package of benefits that includes:
• Goals will be outlined with clear expectations and how you can achieve bonuses.
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Paid Holidays
• Voluntary Life, AD&D, short-term and long-term disability coverage
• Employee-only perks and discounts.

Skills

Verbal and written communication

Relationship building

Empathy and patience

multitasking and results-driven

Explain complex information clearly

Financial conversations with patients

Windows applications proficiency

Tools

EMR E clinical Works

Job description

We are seeking a personable and persuasive Patient Relationship Coordinator to join our team. In this critical role, you will be a trusted guide for our patients, helping them understand the value of their care plans and supporting them in following through with the treatments prescribed by our providers. You will play a key role in fostering positive relationships, addressing concerns, and ensuring patients stay on track with their care journey.

Responsibilities

• Partner with Front Office Coordinators (FOCs) and clinical teams to facilitate smooth patient transitions from check-in to treatment and beyond, ensuring patients are guided efficiently through their care process.
• Provide clear and compassionate explanations of treatment plans, emphasizing the importance of adherence and addressing patient questions or concerns.
• Coordinate procedure scheduling, follow-up appointments, and other services to streamline the care process.
• Educate patients about financial obligations, including insurance coverage, copays, benefits, and available payment options.
• Personalize care plans to fit patient schedules and financial situations, promoting the best possible treatment outcomes.
• Monitor patient progress, proactively follow up on incomplete care plans, and address any barriers to treatment adherence.
• Maintain accurate and up-to-date patient records, including treatment plans, insurance details, and payment information, in the EMR system (eClinicalWorks).
• Act as a liaison between patients, providers, and support teams, ensuring effective communication and resolution of concerns.
• More than just pay, as a member of our team, you will have access to our comprehensive package of benefits that includes:
• Goals will be outlined with clear expectations and how you can achieve bonuses.
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Paid Holidays
• Voluntary Life, AD&D, short-term and long-term disability coverage
• Employee-only perks and discounts.

Qualifications

• Comfortable discussing financial matters with patients, including copays and insurance details.
• Excellent verbal and written communication skills.
• Proven ability to build relationships and guide patients through their care plans.
• Positive attitude, patience, and empathy in interactions with patients and team members.
• Strong multitasking abilities and results-driven mindset.
• Ability to simplify complex information and explain it clearly to patients.
• Proficient in using Windows applications and learning new software systems.

Physical Requirements

• Ability to sit for extended periods with occasional standing or walking.
• Assist patients as needed with walking, sitting, reading, or writing.
• Occasionally lift, carry, push, or pull up to 30 pounds.
• Maintain clear vision for close and distance tasks, depth perception, and focus adjustments.
• Work in an environment with a moderate noise level.

About Us

Join our dynamic team at Arizona Pain, a leading integrated pain clinic where collaboration and patient-centric care are at the core of our practice. Since 2015, we have helped thousands of Arizonans significantly reduce their pain through a variety of advanced treatments.

Our facilities boast a multi-disciplinary approach, innovatively bringing together physical medicine, med management, and ambulatory surgical techniques to deliver comprehensive pain management solutions. Our diverse team of dedicated professionals is committed to improving our patients' quality of life. When you join our team, you will be part of a community that works together to grow, achieve more, and change lives for the better.

Arizona Pain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee.