Infusion Care Coordinator – Patient Experience & Scheduling

Arizona Arthritis; Avondale (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Arizona Arthritis is seeking an Infusion Coordinator to act as the primary liaison for infusion patients, coordinating care from consultation through ongoing treatment. The role emphasizes scheduling, provider coordination, and ensuring treatment readiness to deliver exceptional patient experiences.

Responsibilities include education of patients, coordination of labs and visits, and maintaining accurate documentation in the EHR.

Qualifications

• Must have experience with insurance eligibility and benefits.
• Knowledge of medical terminology is required.
• Prior authorization experience is preferred.
• Experience with scheduling coordination is a plus.

Responsibilities

• Serve as primary contact for infusion patients.
• Conduct infusion consultations and educate patients on the process.
• Explain treatment expectations and appointment requirements.
• Build positive patient relationships throughout treatment.
• Respond to inquiries and coordinate follow-up.
• Schedule all infusion and injection appointments.
• Coordinate visits, labs, and infusion treatments.
• Maximize infusion chair utilization with safe scheduling.
• Maintain treatment intervals per provider orders.
• Manage cancellations, reschedules, waitlists to reduce delays.
• Coordinate urgent and same-week requests.
• Review future schedules for opportunities and capacity concerns.
• Verify all required documentation before scheduling.
• Laboratory clearance documentation
• Clinical documentation
• Financial clearance from Prior Authorization Coordinator
• Schedule patients only after clearance.

Skills

Insurance eligibility

Medical terminology

Prior authorization

Scheduling coordination

Tools

NextGen

Job description

Arizona Arthritis is seeking an Infusion Coordinator to act as the primary liaison for infusion patients, coordinating care from consultation through ongoing treatment. The role emphasizes scheduling, provider coordination, and ensuring treatment readiness to deliver exceptional patient experiences.

Responsibilities include education of patients, coordination of labs and visits, and maintaining accurate documentation in the EHR.