Home Health Care Concierge & Account Liaison

Apria Healthcare; Plainview (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Apria Healthcare seeks a field-based professional to maintain relationships with accounts and patients, ensuring the right home healthcare equipment is available for patients in need.

You will serve as a primary contact for accounts, resolve issues, coordinate documentation, scheduling, and billing, and collaborate with clinical teams to support patient care. Valid driver’s license and strong communication are essential.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Apria Healthcare seeks a field-based professional to maintain relationships with accounts and patients, ensuring the right home healthcare equipment is available for patients in need.

You will serve as a primary contact for accounts, resolve issues, coordinate documentation, scheduling, and billing, and collaborate with clinical teams to support patient care. Valid driver’s license and strong communication are essential.