Patient Billing Team Lead – Customer Service

Talentify; Sarasota (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

Life Insurance

Retirement Savings Plan: 403b

Free Parking

Bonuses offered

Job summary

Sarasota Memorial Health Care System is seeking a department leader in Patient Financial Services to manage daily activities of patient billing advocates and to drive planning, change management, and education for the team. The role sets the leadership tone and ensures teamwork aligns with organizational goals.

The position requires at least two years in customer service, an associate degree, and CRCS-I or CPAT certification within one year of hire or promotion, with a bachelor’s degree

Qualifications

• Minimum two years of customer service experience.
• CRCS-I or CPAT certification within one year of hire/promotion.
• Associate degree required; bachelor’s preferred; two years of relevant experience may substitute.

Responsibilities

• Oversee daily activities of assigned patient billing advocates.
• Plan, develop, and educate team members to ensure effective patient communications.
• Set the tone for leadership, ensure teamwork, and drive divisional goals.

Skills

Customer service

Supervisory skills

Communication skills

Problem solving

Interpersonal skills

Leadership

Independent judgment

Critical success factors

Education

Associate degree

Bachelor’s degree preferred

CRCS-I certification

CPAT certification

Job description

Sarasota Memorial Health Care System is seeking a department leader in Patient Financial Services to manage daily activities of patient billing advocates and to drive planning, change management, and education for the team. The role sets the leadership tone and ensures teamwork aligns with organizational goals.

The position requires at least two years in customer service, an associate degree, and CRCS-I or CPAT certification within one year of hire or promotion, with a bachelor’s degree