Patient Billing & Service Delivery Lead

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

Flexible Spending Accounts

Life Insurance

403b Retirement Plan

On Campus Dining discount

Free Parking

Job summary

The Sarasota Memorial Health Care System seeks a leader for the Patient Financial Services department to oversee daily activities of billing advocates, develop and execute plans, manage change, and educate the team to ensure effective patient communications that support divisional and organizational goals.

This role sets the tone for teamwork, drives projects, and aligns with the health system's mission, prestige, and growth—fostering a high-performing, patient-centered billing operation.

Qualifications

• Minimum two years of customer service experience.
• CRCS-I or CPAT certification within one year of hire.
• Associate degree required; bachelor’s degree preferred.

Responsibilities

• Oversee daily activities of patient billing advocates.
• Lead planning, change management, and education for the team.
• Ensure effective professional patient communications in line with goals.

Skills

Customer service

Leadership

Change management

Education coordination

Education

Associate degree in relevant field

Bachelor’s degree preferred

Job description

The Sarasota Memorial Health Care System seeks a leader for the Patient Financial Services department to oversee daily activities of billing advocates, develop and execute plans, manage change, and educate the team to ensure effective patient communications that support divisional and organizational goals.

This role sets the tone for teamwork, drives projects, and aligns with the health system's mission, prestige, and growth—fostering a high-performing, patient-centered billing operation.