Patient Billing & Support Specialist III

MaineHealth; Scarborough (ME); On-site; USD 28,000 - 35,000; Full time

Job summary

MaineHealth Corporate is seeking a Customer Service Associate III – SBO to manage incoming calls from patients, guarantors, and insurers, efficiently process payments, and ensure accurate application to accounts within the revenue cycle.

This role builds on the SBO pathway, requiring basic billing knowledge and strong typing and Microsoft Office skills; prior healthcare or call center experience is preferred, with opportunities for professional development and competitive benefits.

Qualifications

• High School Diploma or GED preferred.
• Two years of related healthcare or call center experience.
• Proficient typing and Microsoft Office skills.
• Knowledge of CPT, HCPCS, ICD and billing practices preferred.

Responsibilities

• Answer incoming phone calls from patients, guarantors, and other providers.
• Process payments using online module or payment device.
• Ensure payments are correctly applied to accounts.
• Research and respond to patient correspondence and voicemails.

Skills

Typing

Microsoft Office

Education

High School Diploma or GED preferred

Job description

MaineHealth Corporate is seeking a Customer Service Associate III – SBO to manage incoming calls from patients, guarantors, and insurers, efficiently process payments, and ensure accurate application to accounts within the revenue cycle.

This role builds on the SBO pathway, requiring basic billing knowledge and strong typing and Microsoft Office skills; prior healthcare or call center experience is preferred, with opportunities for professional development and competitive benefits.