Customer Service Associate III - SBO

MaineHealth; Portland (ME); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid parental leave

Professional development opportunities

Well-being resources

Job summary

MaineHealth Corporate is seeking a Customer Service Associate III – SBO to handle incoming calls from patients, guarantors, and providers. You will process payments via online modules or payment devices and ensure payments are correctly posted to accounts.

The role requires a solid understanding of medical billing practices and revenue cycle processes, plus proficiency in typing and Microsoft Office. We offer competitive benefits and opportunities for professional development.

Qualifications

• Education: High School Diploma or GED preferred.
• Experience: Two years of related experience in a healthcare field or two years of previous call center experience required.
• Proficient Typing/keyboard skills, Microsoft Office skills.
• Knowledge of CPT, HCPCS, ICD, and billing practices (preferred).

Responsibilities

• Answer incoming phone calls from patients, guarantors, and other healthcare providers.
• Process payments using online module or payment device and ensure payments are correctly applied to accounts.
• Research and respond to patient correspondence and voicemails.
• Support with revenue cycle activities and basic self-pay functions.
• Maintain accurate documentation and customer service quality.

Skills

Typing

Microsoft Office

Call center experience

Education

High School Diploma or GED

Tools

CPT

HCPCS

ICD

Billing practices

Job description

MaineHealth Corporate

Clerical/Administrative Support
Req #: 84641

Summary:
The Customer Service Associate III – SBO role is the third level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will possess a solid understanding of common medical billing practices and the revenue cycle process and learn more intermediate self-pay functions such as more in-depth work queue management and special projects.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School Diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Two years of related experience in a healthcare field or two years of previous call center experience required. Demonstrates competency in all essential functions of a Customer Service Associate II – SBO role.
4. Additional Skills/Requirements Required: Proficient Typing/keyboarding skills, Microsoft Office skills.
5. Additional Skills/Requirements Preferred: Knowledge of CPT, HCPCS, ICD, and billing practices

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.68to $25.10 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.