Customer Service Associate III - SBO

MaineHealth; Scarborough (ME); On-site; USD 28,000 - 35,000; Full time

Job summary

MaineHealth Corporate is seeking a Customer Service Associate III – SBO to manage incoming calls from patients, guarantors, and insurers, efficiently process payments, and ensure accurate application to accounts within the revenue cycle.

This role builds on the SBO pathway, requiring basic billing knowledge and strong typing and Microsoft Office skills; prior healthcare or call center experience is preferred, with opportunities for professional development and competitive benefits.

Qualifications

• High School Diploma or GED preferred.
• Two years of related healthcare or call center experience.
• Proficient typing and Microsoft Office skills.
• Knowledge of CPT, HCPCS, ICD and billing practices preferred.

Responsibilities

• Answer incoming phone calls from patients, guarantors, and other providers.
• Process payments using online module or payment device.
• Ensure payments are correctly applied to accounts.
• Research and respond to patient correspondence and voicemails.

Skills

Typing

Microsoft Office

Education

High School Diploma or GED preferred

Job description

MaineHealth Corporate

Clerical/Administrative Support
Req #: 85150

Summary:

The Customer Service Associate III – SBO role is the third level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will possess a solid understanding of common medical billing practices and the revenue cycle process and learn more intermediate self-pay functions such as more in-depth work queue management and special projects.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School Diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Two years of related experience in a healthcare field or two years of previous call center experience required. Demonstrates competency in all essential functions of a Customer Service Associate II – SBO role.
4. Additional Skills/Requirements Required: Proficient Typing/keyboarding skills, Microsoft Office skills.
5. Additional Skills/Requirements Preferred: Knowledge of CPT, HCPCS, ICD, and billing practices

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.68to $25.10 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.