Patient Billing & Support Specialist

UK St. Claire; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

UK St. Claire is seeking a Patient Financial Counselor to support financial resource activities by assisting patients, families, and staff with billing inquiries, payment processes, and available assistance programs.

The role promotes timely resolution of accounts while ensuring HIPAA compliance and excellent customer service across departments. Responsibilities include reviewing accounts, guiding payment arrangements, verifying insurance, documenting interactions, and processing payments in

Qualifications

• High school diploma or equivalent required.
• 0-2 years of experience in billing, insurance, or patient financial services.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Assist patients and families with questions regarding billing, insurance, and financial assistance options.
• Reviews account information to identify outstanding balances and provides guidance on payment arrangements.
• Collects and processes payments accurately in accordance with institutional procedures.
• Verifies patient insurance and financial information to ensure accuracy and completeness.
• Documents all interactions and account updates in systems in a timely and accurate manner.
• Communicates with internal departments to resolve account discrepancies or escape issues as needed.
• Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information.
• Delivers courteous and professional service to patients, families, and staff to support positive experiences.
• Performs other duties as assigned.

Education

High school diploma or equivalent

Job description

UK St. Claire is seeking a Patient Financial Counselor to support financial resource activities by assisting patients, families, and staff with billing inquiries, payment processes, and available assistance programs.

The role promotes timely resolution of accounts while ensuring HIPAA compliance and excellent customer service across departments. Responsibilities include reviewing accounts, guiding payment arrangements, verifying insurance, documenting interactions, and processing payments in